Community Conscious Consulting values your business and is committed
to providing excellent customer service. One essential component of
our customer service is ensuring the privacy of the personal information
of its customers including client constituents.
As of January 1, 2004, the federal Personal Information Protection
and Electronic Documents Act ("PIPEDA") applies to consultant
businesses. This federal act balances an individual's right to the privacy
of personal information with the need of organizations to collect, use
or disclose personal information for legitimate business Contracts with
non-profit organizations or other businesses serving the third sector
must recognize the value of the act and have instituted a number of
measures to protect it.
This document outlines the policies and protections that Community
Conscious Consulting has implemented for the security of your personal
information. Please read carefully, by using Community Conscious Consulting,
you agree to the policies and measures set forth in this statement.
Our pledge is to safeguard the privacy rights defined in PIPEDA and
all other relevant laws.
How are we complying with the privacy principles of PIPEDA?
Accountability: We have designated an individual as the person
who is accountable for ensuring we use personal information in an
appropriate manner. We have developed and implemented personal information
policies and procedures.
Identifying Purposes: We will identify the reasons for collecting
personal information before or at the time of collection.
Consent: We will collect, use or disclose personal information
only with the individual's knowledge and consent, before or at the
time of collection, as well as when a new use is identified.
Limiting Collection: We will limit the amount and type of information
we gather to what is necessary for the identified purposes.
Limiting Use: We will not use or disclose personal information
for purposes other than those for which it was collected, except with
consent or as required by law.
Accuracy of Information: We will ensure that personal information
will be as accurate, complete, and up-to-date as is necessary for
the purposes for which it is to be used.
Safeguards: Personal information will be protected from first party
unauthorized access, disclosure, copying, use, or modification, by
security safeguards appropriate to the sensitivity of the information.
Openness: We will make readily available to individuals specific
information about our policies and practices relating to the management
of personal information.
Individual Access: Upon request, an individual will be informed
of the existence, use, and disclosure of his or her personal information
and will be given access to that information. An individual can challenge
the accuracy and completeness of the information and have it amended
as appropriate.
Challenging Compliance: An individual can address a challenge concerning
compliance with the above principles to our Privacy Officer, who is
accountable for our compliance with these principles.
What information do we collect?
We only collect personal information that we require to provide you
with the services you have requested. Information collected may include:
E-mail address
Employment information
Private phone number e.g. cell
Organizational database development requirements and strategies
How do we obtain your consent?
We will obtain your consent (which may be written, oral or implied)
before or at the time your personal information is being collected
from you, but only as permitted or required by law.
How do we collect personal information?
Clients and prospective clients provide most of the personal information
collected by Community Conscious Consulting. By providing clients
with personal information, we consider that you do so with the knowledge
and understanding that it is collected, used, and disclosed for the
identified purposes.
Web Page
Community Conscious Consulting's web page links to other third party
web sites. While we will not share your personal information with
any third party, we cannot speak for and make no representation of
the privacy policies of these third party web sites. We advise you
to use caution and to review the privacy policy of any third party
web site you visit. Most contains a number of effective security measures
on to protect your privacy. We cannot, however, guarantee that other
individuals or entities will not defeat these measures and gain unauthorized
access to your personal and/or demographic information. For information
on their privacy policy, visit http://www.theniagaraguide.com/privacy.shtml.
Changes to the Privacy Statement
Community Conscious Consulting reserves the right to change or alter
our privacy policy at any time and without warning. Please review
this statement periodically, as any changes to our policy will appear
on this document.
In the future, Community Conscious Consulting may upgrade their web
presence to include pre-authorized payments and access to account
profiles. This service will use the Secure Socket Layer (SSL) protocol
to encrypt your credit card information when you place an order. SSL
is an effective measure that makes it verydifficult for your credit
card information to be intercepted or accessed. We use an outside
company to process credit card orders. By providing access, you may
at any time update, change or delete your account profile information
from the web site by logging in with your user name and password and
clicking on the "update information" button.
Cookies
Community Conscious Consulting web site may make use of cookies.
Cookies are benign packets of information that are placed on your
hard drive automatically by a server. Community Conscious Consulting
uses cookies only to facilitate the use of our services and in no
way damage or represent a threat to your computer, information, or
privacy. By placing a cookie on your computer, the server can recognize
that you have returned to a particular page, and can reload any changes
that you have made, saving you time. Our use of cookies allows us
to provide you faster and more accurate service. However, though they
usually accept them automatically, most browsers give you the option
to accept or decline cookies, or to be notified when one is placed
on your computer.
How do we use your information?
Any information you submit to Community Conscious Consulting is used
to improve your user experience and the quality of services offered.
Personal information that is collected may be used for:
Establishing and maintaining communication with you
Servicing your requests and complying with the requests from clients.
regulatory and law enforcement authorities.
We may also use the information you provide us to inform you on
additional related issues, documents, research, products, services,
or updates as available, or to request your opinion on existing or
potential services.
Please understand that any text or information that you submit as
customer feedback becomes the sole property of Community Conscious
Consulting, and may be used for any purpose, including but not limited
to marketing purposes.
Protecting Your Privacy
Your personal information is kept in strict confidence. We maintain
physical, electronic, and procedural safeguards to protect your information
from unauthorized access. We restrict access to your personal information
to those individuals who we have determined need to know in order
to provide products or services to you. Community Conscious Consulting
retains indefinitely any and all information that you provide us in
order that we may provide convenient, practical and efficient customer
service or to meet any legal, regulatory or tax requirements. You
may update your account profile at any time, and close your account
or remove any information you see fit at your discretion.
Any data that you submit will be stored and processed, in whole or
in part, in Canada. If you use Community Conscious Consulting outside
of Canada, you understand and agree that your information may be transferred
out of your country and into Canada.
Certain services of Community Conscious Consulting will require that
you provide personal information such as your e-mail address, contact
information, billing information, credit card information, and other
information from which your identity may be determined. Community
Conscious Consulting may also ask you to provide more general information
not unique to you, such as postal code, gender, age, preference, and
interests. At no time will you be required to provide such information.
By using Community Conscious Consulting services, you understand and
agree that if you choose to provide such information, it shall be
subject to the same terms and policies set forth in this document.
Third Party Disclosure Policies
Community Conscious Consulting may supply third parties with your
contact information should the following examples apply:
Community Conscious Consulting will, at your request and only at
your request, release to any third party your personal information,
your combined personal and demographic information or any information
regarding your use of Community Conscious Consulting or the services
provided should you desire additional information about a third party
affiliated with Community Conscious Consulting.
Community Conscious Consulting may disclose your personal information
to any government or legal entity should we believe such an action
is necessary to adhere to legal requirements, protect the rights and/or
property of Community Conscious Consulting, prevent crime, or to protect
the privacy or personal safety of our customers and of the public
Community Conscious Consulting may share certain aggregated information
with third parties for research or training purposes. Such information
is not particular to any user, and in no way will your identity or
any of your personal or demographic be determinable from such information
Community Conscious Consulting may disclose your personal information
to other adjunct companies that we use to provide service, such as
companies that process credit card payments. These companies will
have access only to the information they require to carry out their
service, and shall under no circumstance disclose said information.
Accuracy
Community Conscious Consulting is committed to keeping personal information
as accurate, complete and up-to-date as necessary taking into account
its use and the interests of the individual.
Access to Personal Information
You have a right to submit a written request to access your personal
information that is in our possession and make corrections to it.
Such a request is to be made to our Privacy Officer at the address
listed below. We will respond to your request within 30 days or advise
you if additional time is required to respond to your request. We
will amend personal information that is demonstrated to be inaccurate
or incomplete.
Further Information
Requests for further information, access to personal information
or complaints about Community Conscious Consulting Optimum handling
of personal information should be referred to Sue Aubin, General Privacy
Officer as follows:
Sue Aubin Enterprises: Community Conscious Consulting
905-788-0795 saubin@cogeco.ca
